Technology Manager, Application Support

As Technology Manager for Application Support will be responsible for overseeing the daily operations of the Application Support team. This role involves managing a team of application support analysts and engineers, ensuring high availability and performance of critical business applications, and driving continuous improvement initiatives. The ideal candidate will have a strong technical background, excellent leadership skills, and a customer-focused mindset.

This position offers a hybrid work schedule and can be based out of our corporate offices in Bloomington, IL, Alpharetta, GA or Minneapolis, MN.

How does a Technology Manager for Application Support make an impact?

• Provides leadership by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Sustains information systems results by defining, delivering, and supporting information systems; auditing application of systems.
• Assesses information systems results by auditing application of systems.
• Enhances information systems results by identifying information systems technology opportunities and developing application strategies.
• Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
• Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas.
• Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.
• Fosters a positive environment where all team members are motivated and committed to contribute their best work.
• Creates a safe environment where team members are supported to make decisions and take action to achieve goals and objectives.
• Takes personal responsibility for making tough decisions, meeting commitments and adapting to ensure expected results are achieved.
• Assumes responsibility for implementing practices to integrate diversity, equity and inclusion while holding self and others accountable.