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Overview

A Ticket Taker is a vital member of the Events Center as they are involved in direct contact with the public. As a representative of the UPMC Events Center, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Assist with directions, information, and guidance in a friendly, helpful and efficient manner. This positions reports to the Event Manager.

This role will pay an hourly wage of $12.50.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
job expires 12/31/2024
Responsibilities
• Provide exceptional customer service to all guests
• Possess a positive attitude and facilitate teamwork and respect among co-workers
• Welcome guests, provide directions and answer any questions that may arise.
• Scan tickets and/or keep an accurate turnstile count
• Provide assistance to patrons with special needs or wheelchair access
• Resolve guest complaints quickly and exceed the guests' expectations
• Enforce building policies and event procedures
• Assist and direct guests in a variety of situations including emergencies.
• Hand out flyers or other promotional items
• Other duties as assigned. Knowledge, Abilities, & Skills
• Good communication skills
• Prior customer experience is preferred
• Access to reliable transportation

Qualifications
• Employee must be at least 18 years old
• Ability to work flexible shifts including nights, weekends and holidays depending on events schedule
• Ability to effectively communicate and solve problems quickly

Knowledge, Abilities, & Skills

Good communication skills

Prior customer experience is preferred

Access to reliable transportation

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