Ticketing/Box Office Intern- Summer 2025

Will work closely with the Box Office Manager to assist with individual and season ticket inquiries, general telephone questions, walk-in appointments, and creating an efficient and friendly environment for all fans. Individuals will receive hands-on training of the team's online ticketing system and assist with daily operations of the ticket office including, but not limited to, working with customers and other duties as assigned.

Responsibilities:

• Assist in answering telephones in a timely manner
• Assist with walk-in customers and appointments
• Assist with the printing of promotional game vouchers and event tickets
• Learn how to prepare sales journals on everyday basis and assist to balance all cash and prepare reports for all ticket sales and complimentary issuance for audits and organize file on yearly basis.
• Maintain an understanding of upcoming events and promotions
• Engage customers and upgrade individual ticket sales to season plans where applicable
• Basic data entry
• Cash handling in a timely manner
• Handle other duties as assigned

Minimum Qualifications:

• Professionalism, friendliness, a strong work ethic, and an interest in event ticketing
• Strong time management, communication, and organizational skills
• Proficient in Microsoft Office and Outlook
• The ability to supply excellent customer service to all clients and fans
• Able to maintain a flexible work schedule

May-September 2025 -

• Please note that this is an unpaid internship for college credit.
• Hours are (30+) and may vary based on events scheduled.
• This includes day, nights, weekends, and holidays. Interns will be required to sign a document with specific start and end dates prior to beginning their internship.
• Candidates must live within commuting distance or have housing in the Lancaster area.
• Intern Candidate's resumes will be reviewed once submitted.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. Are you aware that this internship is unpaid?
2. Are you willing to relocate if needed?
3. Are you available to start in May/June and stay through to August/September?

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