Tier 1 IT Service Desk Support

One of the largest Universities in the bay area is looking for a Tier 1 IT Service Desk Support to join their team to provide assistance that supports the entire campus (faculty, students, non-university affiliate u that live on campus, and adult/children hospital). This person will be dealing with central applications, account password resets, duo 2-step authentication and email program troubleshooting, and supporting desk and cell phones with software support. You will be receiving 15-30 calls/tickets per day through ServiceNow and will primarily help customers by phone or remote access into their devices. The team is looking for someone who has great customer service skills and is inquisitive by staying curious and asking questions to get to the root of the problem. This role will be on-site in Redwood City, CA, Monday-Friday 8am-5pm.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

2-4 years of experience within IT Support supporting through remote-access and phone calls
Ticketing systems - ServiceNow, ZenDesk, Remedy
Office365 and/or Google Suite

Nice to Have Skills & Experience

Beyondtrust

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.