Tier 1 NOC Support Engineer
Durham, North Carolina
Employer: Insight Global
Industry: Network Engineer
Salary: Competitive
Job type: Part-Time
- Monitor customer route/switch network for alarms)
- Triage initial alarms and assign the incident to the appropriate priority and queue
- Receive calls and tickets from Customer helpdesk
- Validate accurate/complete incident information from end customer
- Initial Troubleshooting of customer Network
- Assign complex incidents to Level 2 within defined Service Levels
- Conduct post QA verification for resolved voice issues then close out incidents
- Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team
- Follow the defined communication procedures for the incident updates
- Strictly adhere to defined processes for meaningful ticket updates and correct notes
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- Network troubleshooting support
- Cisco routers
- Cisco switches
- Customer Service experience
Nice to Have Skills & Experience
- CCNA or Network+ Certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
- Triage initial alarms and assign the incident to the appropriate priority and queue
- Receive calls and tickets from Customer helpdesk
- Validate accurate/complete incident information from end customer
- Initial Troubleshooting of customer Network
- Assign complex incidents to Level 2 within defined Service Levels
- Conduct post QA verification for resolved voice issues then close out incidents
- Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team
- Follow the defined communication procedures for the incident updates
- Strictly adhere to defined processes for meaningful ticket updates and correct notes
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- Network troubleshooting support
- Cisco routers
- Cisco switches
- Customer Service experience
Nice to Have Skills & Experience
- CCNA or Network+ Certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-06-26
Reference: 271733
Country: United States
State: North Carolina
City: Durham
ZIP: 27703
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