Data Center Technical Support Engineer

Apex Systems the 2nd largest IT staffing firm in the nation is seeking a Technical Support Engineer for our client's data centers in Raleigh, NC! The Data Center Switching team provides third level technical support on a global basis via phone, email, web, and remote access for Data Center products to my clients' customers, partners, and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Nexus products and partner with all distributed elements of engineering and the service chain. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! The ideal candidate demonstrates an aptitude and appetite for learning complex network technologies in a dynamic and fast paced environment.

Please send all qualifying resumes to Joe Measell at [email protected]

Responsibilities:

• You will interface internally with CSEs, SEs, NCEs, Technical Leaders and internal engineering departments.
• You will provide second/third level technical support for ACI and APIC technologies
• Apply your analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
• Provide technology/product training and intellectual property material as required
• Utilize moderate to complex lab setups to recreate and solve problems

Minimum Qualifications:

• Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
• 2 or more years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
• Expertise with Nexus and UCS products
• Experience Scripting in Python
• Working knowledge of Data Center industry, products and protocols
• Knowledge of Linux
• Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) are all strongly desirable

*Please note that as a contract employee with Apex Systems, you'd be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.*

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.