Tier 1-2 Desktop Support Technician

Our client is looking for a Desktop Support Technician to help with a Windows 11 refresh. This candidate will be hands-on with hardware troubleshooting, talking with end u , responding to ticketing system, and documenting tickets. This position will oversee end u and performing PC, Laptop, and software refreshes. The ideal candidate will have experience working in a "hands on" environment doing software and hardware installations, configuring Windows PC equipment, and providing level 2 and 3 troubleshooting. They will be responsible for deployment and disposal by tracking inventory and assets, installing, and configuring systems. The candidate is expected to refresh 200 machines a week, with about 14 machines a day per technician, and a total of 2,000 new windows 11 workstations completed by December. As there is some customer service, strong communication skills are essential to the role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* HS Diploma or Equivelent

* 1-2 years IT Desktop Support experience

* Experience with end u , basic hardware troubleshooting, ticketing, imaging experience using SCCM, Autopilot, and Active Directory

* Great personality and willingness to learn

* Exceptional communication/customer service skills and the ability to solve problems when interacting with customers

Nice to Have Skills & Experience

* Healthcare experience

* Exposure to enterID, Azure, intune

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.