Tier 1-2 Technician

Insight Global is seeking a Tier 1-2 Technician for an IT client based in Richmond, VA. The PC Support Technician is responsible for providing accurate, timely, and creative solutions to end u computer and networking problems to ensure end user productivity. This position is responsible for performing maintenance and recovery actions either remotely or at the end user location to resolve problems by using analysis and technical skills. The IT Technician maintains accurate information and data regarding end user problems within the companys tracking system.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3+ years experience within the IT industry
Microsoft Certified Professional preferred
Network router, switches and firewalls a plus

Technology Used:
Windows 10 & 11 Setup, configuration, management, troubleshooting
Microsoft Office 2016, Office 365, SharePoint and Teams
Central Management Tools
User State Migration Tool
Remote Support Tools
Google Chrome
Windows Server 2012-2020, installation, migration, Active Directory, Domain control
Active Directory Group Policy management
Peripheral equipment (printers, scanners. Etc.)
IP based networks
VoIP phone systems
Functional knowledge of PC technologies and networks

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.