Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As an Anti-fraud Operations Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points.

Roles & Responsibilities
- Research fraud-related policies and build effective enforcement tools and processes to penalize bad actors and prevent risk while balancing user experiences
- Actively analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Identify vulnerabilities and how they are being used to abuse the platform
- Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquires on fraud and (or) abuse-related activities
- Perform other ad-hoc tasks related to fraud operations

Qualifications

Minimum Qualifications
- Professional experience in operation and investigation related to fraud, abuse, or cybercrime.
- Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets
- Strong ability to gather information from various sources to substantiate investigation hypotheses;
- Work well under pressure, and can prioritize high impact escalations
- Experience working with KYC and working with merchants

Preferred Qualifications
- E-commerce or marketplace experience preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.