TikTok Shop - Carrier Performance Program Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain & Logistics is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Roles and Responsibilities:
- Collaborate with internal stakeholders and external partners, ensuring adherence to national transportation goals.
- Establish key metrics and measurements to detailed performance across all transportation modalities.
- Develop and implement dashboards to optimize transportation efficiency and performance.
- Monitor and analyze transportation metrics to pinpoint rootcause, capture and monitor measure progress.
- Ensure timely publication and communication in collaboration with stakeholders for seamless operations.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Business, Logistics, or a related field.
- At least 5 years of experience in transportation or logistics management with a focus on performance improvement.
- Proven abilities and experience working with cross-functional teams.
- Expertise in building dashboards and analytics tools.
- Excellent problem-solving skills and the ability to manage complex logistics scenarios.

Preferred Qualifications:
- Master's degree in Logistics, Business Administration, or Supply Chain Management.
- Strong background in statistical analysis and performance metric development.
- Experience in developing training programs and operational guidelines for logistics teams.
- Advanced skills in risk management and strategic planning within transportation contexts.

Travel Required:
Occasional travel may be required based on operational needs.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2