TikTok Shop - TSP Account Manager (Live)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

We seek a dynamic TikTok Shop Partner Account Manager to join our innovative team. This role involves managing and enhancing relationships with our live streaming-focused partners on TikTok Shop, a thriving social eCommerce platform. The ideal candidate will understand social content platforms, e-commerce trends, and account growth strategies.

Responsibilities:
- Account Management: Oversee and manage a partner account portfolio on TikTok Shop. Drive partner GMV growth and service capability by providing full suite vertical solutions based on the seller journey, from basic TikTok Shop Management to affiliate operation, shoppable video production, Shopping Ads, Livestreaming operation, Brand Account Matrix, and community management.
- Live Operations Management: Collaborate with TSPs to identify and support showcase sellers, defining live goals for each. Facilitate regular communication and feedback loops with TSPs to ensure continuous improvement. Monitor live session metrics and implement strategies to improve GMV/hour and Conversion Rates.
- Strategy Development: Collaborate with partners to develop customized strategies that align with their business goals and TikTok Shop's capabilities. Identify business models and implement special projects and best practices for optimizing visibility and sales on the platform.
- Performance Analysis: Regularly analyze partner performance data to identify trends, opportunities, and areas for improvement. Provide partners with actionable insights and recommendations.
- Relationship Building: Foster solid and long-term relationships with partners. Act as the primary point of contact for all account-related inquiries and issues, ensuring a high level of partner satisfaction.
- Collaboration with Cross-Functional Teams: Collaborate closely with category managers on matchmaking between Brands and TSPs by identifying their needs, strategically developing and landing the brand growth plan, and consolidating the growth methodology on TikTok Shop. Work closely with marketing, product, and technical teams to address partner needs, develop new features, and resolve technical issues.
- Training and Education: Educate partners about new features, tools, and best practices on TikTok Shop. Conduct training sessions and webinars as needed.

Qualifications

Minimum Qualifications
- Established experience working at/ with agencies (content and live streaming-related is preferred) and e-commerce (working at a brand or marketplace).
- Strong merchant growth mindset and operational skills.
- Ability to analyze data and provide strategic insights.

Preferred Qualifications:
- Familiarity with TikTok and other content platforms; experience in live streaming or social e-commerce is preferred.
- Excellent interpersonal and negotiation skills.
- A good team player and a fast learner who is open to changes.
- Attention to detail, affinity with numbers, logic, and strong problem-solving.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2