TikTok Shop - Carrier Relationship Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain & Logistics is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Responsibilities:
- Plan and coordinate transportation activities with carriers, freight forwarders, and logistics service providers to optimize freight movements, minimize transportation costs, and meet service level agreements (SLAs).
- Collaborate with procurement, warehouse operations, sales, and customer service teams to align transportation plans with inventory availability, customer demands, and business priorities.
- Support negotiating carrier contracts, rates, and service agreements based on transportation needs, lane requirements, capacity constraints, and market conditions.
- Communicate carrier performance metrics, track key performance indicators (KPIs), and conduct performance reviews to evaluate carrier performance, compliance with SLAs, and identify areas for improvement.
- Utilize transportation management systems (TMS) or logistics software to manage transportation data, track shipment statuses, and optimize routing and scheduling for efficient freight movements.
- Coordinate with carriers and internal teams to manage transportation exceptions, resolve shipment issues, and ensure timely delivery of goods to customers.
- Stay updated with industry trends, regulatory changes, and emerging technologies in transportation planning and logistics to drive continuous improvement and innovation.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Excellent communication skills with the ability to collaborate effectively with carriers, internal teams, and stakeholders to achieve transportation goals and objectives.
- Strong understanding of transportation modes (air, ocean, rail, trucking), carrier networks, freight rates, and transportation regulations. Relevant certifications of handling DG/Hazmat and DOT regulations.
- Proven experience (5+ years) in transportation planning, carrier operations, logistics coordination, or related roles within the logistics and supply chain industry.

Preferred Qualifications:
- Proficiency in using transportation management systems (TMS), logistics software, and data analytics tools for transportation planning and optimization.
- Analytical mindset with problem-solving skills, attention to detail, and the ability to analyze transportation data, identify trends, and make data-driven decisions.
- Ability to work in a fast-paced environment, prioritize tasks, and adapt to changing business needs and market conditions.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2