Training Development Manager

Summary
The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The AppleCare Instructional Designer works with business partners to identify training needs and create instructor-led, web-based, and virtual training using ground breaking technology and innovative solutions. You will partner with multiple teams to forecast potential contact drivers, plan troubleshooting, and curate a learning experience for our Advisors that meets them "where they are."

You will challenge learners' understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application. You'll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.



Description
In this role, you will design and develop training to support multiple lines of business. You are expected to bring ideas based on your previous experiences. You will design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies. You will partner with team members from across Apple to build expertise in new products, anticipate potential contact drivers, and determine the most effective way to convey information to Advisors. You will work with partners to conduct training needs analyses and design learning objectives following Bloom's Taxonomy. You will build experiential activities appropriate for targeted learners. You will be encouraged to work closely with subject matter experts to craft, revise, and maintain training content. Your responsibilities will also include the development of valid assessment questions that correlate to learning objectives and assist with question vetting and updating. At Apple, we're never satisfied with "good enough"; you will be challenged to continually improve the Apple training experience.

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