TS/SCI Help Desk Support Service Specialist

-Under general supervision, provides second-tier support to end- u for PC, server, mainframe applications and hardware.
- Handles problem that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.
- Position may require lifting objects up (IT hardware, installation, pulling cables)

Schedule:
- Fully on site
- Shift work (2nd or 3rd shift with rotating weekend shifts every 6-7 weeks)
- Expected to work on holiday shifts

Hourly Pay Rate Range (Depending on Experience) $23.30/hr-$33.00/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- TS/SCI clearance (willing / able to obtain CI poly)
- BA/BS degree with 5+ years of experience or Associates degree with 7+ years of experience
- Security +

Nice to Have Skills & Experience
- Computing Environment Cloud Practitioner Certification (Can take course following start; 3 day course)
- Previous experience at NGIC

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.