ABOUT THIS POSITION

With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunities for career growth and advancement. Whether you're an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow.

The Information Technology Services (ITS) Department has an opening for a Unified Communications (UC) Manager. In this vital role, you will be supporting the city's telephone system, contact center system, and collaboration devices. As the UC manager, you will manage two direct reports who support video conferencing devices. You will be responsible for the oversight of ten resources provided by the UC Managed Services vendor.

Additional responsibilities include:

• Manage voice and data transmissions by deploying, monitoring, troubleshooting, and optimizing the workflow of UC and Contact Center systems.
• Support Webex integration with Council Meetings, allowing residents to virtually interface with their local government.
• Manage the City's relationships with its wireless and wireline telecommunications providers.
• Other responsibilities as requested by leadership.

IDEAL CANDIDATE

• Ability to provide excellent customer service.
• Knowledge of cloud-based telecommunications systems.
• Possess Cisco Unified Communications certifications such as CCNA Voice or CCNP Collaboration.

SALARY

Pay Range: $102,668.80 to $151,694.40/annually.

Hiring Range: $102,668.80 to $131,040/annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Three years of experience developing, evaluating, using, and maintaining technical system hardware and software.
• Bachelor's degree in computer science, math or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Five years of experience managing a large and complex telecommunications environment.
• Five years of experience supporting Cisco Unified Communications Manager and Cisco Contact Center systems (UCCE, PCCE, or UCCX).
• Five years of experience managing video conferencing and collaboration devices such as Webex, Zoom, Poly or Teams.
• Five years of experience managing telecommunications providers.
• Five years of experience managing telecommunications staff such as technicians, administrators, programmers, and project managers.
• Three years of experience managing capital and expense budgets for UC systems and services.

RECRUITMENT DATES

Recruitment closes July 8, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications (the system allows copy/pasting into the answer fields). Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

• Describe your experience managing large and complex telecommunications environments. Include the number years and the amount of end users supported.
• Describe your experience supporting Cisco Unfired Communications Manger and/or Cisco Contact Center systems and include your years of experience.
• Describe your experience managing video conferencing devices like Webex, Zoom, Poly or Teams and include your years of experience.
• Please list any Cisco certifications you have.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Lead Info Tech Systems Spec, JC:09580, ID# 54740, 6/26/2024, USM, KA, Benefits:007.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.