Unified Endpoint Management Specialist - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Are you a tech enthusiast with a knack for managing and securing a diverse range of endpoints in a fast-paced tech environment? If so, we have an exciting opportunity for you. We are seeking an intermediate-level Unified Endpoint Management Specialist to join our team. As a UEM Specialist, you will be responsible for managing and maintaining the Apple ecosystem of products, including Macs, iPhones, and iPads. You will work closely with the IT Support Service department to ensure the smooth deployment and management of these devices across the organization.

As an Unified Endpoint Management Specialist, the candidate will be part of the Security Technology Operations & Information Technology (STOP IT) team responsible for configuring, maintaining, and operating our end-user devices that provide our workforce with secure access to the communication and collaboration platforms, applications, and data they require to be successful. You will be supporting technical issues using existing knowledge, researching, and troubleshooting, resolving incidents and managing requests in-person and remotely, maintaining inventory and updating records ensuring the accuracy of assets, and with our digital asset compliance program. You will play an important role in process improvement, automation, self-service, discovery/documentation of problem-solving and troubleshooting steps, and updating user guides and knowledge articles.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
1. Endpoint Provisioning and Configuration:
- Configure and provision a wide range of endpoints, including computers, mobile devices, and IoT devices.
- Ensure endpoints are set up in accordance with company standards and user needs.

2. Security and Compliance:
- Implement and enforce security protocols and policies for endpoint devices to safeguard corporate data and infrastructure.
- Stay up-to-date with endpoint security trends and technologies, proactively addressing potential vulnerabilities.

3. Endpoint Monitoring and Troubleshooting:
- Collaborate with the IT Support Team to provide technical support to end-users for endpoint-related problems, ensuring a quick resolution.

4. Endpoint Application Management:
- Manage software applications on various endpoints, including deployment, updates, and licensing.
- Evaluate and recommend new software applications to improve productivity and efficiency.

5. Inventory and Documentation:
- Collaborate with the Support Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
- Create and maintain documentation related to endpoint management procedures and policies.

6. Endpoint Policies:
- Develop and enforce endpoint usage policies to ensure compliance and security.

7. Performance Optimization:
- Analyze endpoint performance data regularly to optimize configurations and enhance user experience.
- Implement unified endpoint management solutions to streamline operations.

8. Vendor and Technology Evaluation:
- Evaluate endpoint vendors and emerging technologies to make informed recommendations for company procurement and upgrades.

Qualifications

Minimum Qualifications:
- Minimum of 5 years of experience in Unified Endpoint Management, specifically in managing Apple devices
- In-depth knowledge of Apple ecosystem of products, including Macs, iPhones, and iPads
- Advanced knowledge of Mac and iOS operating systems and
- Intermediate knowledge in scripting lauguages
- Solid understanding of end user device management technologies ( i.e. VMware Workspace One, Apple Business Manager)
- Strong knowledge of endpoint security best practices and compliance standards.
- Solid knowledge of automated provisioning of end user devices

Preferred Qualifications:
- VMware Workspace ONE 21.X Advanced Integration Specialist certification
- Experience in unified endpoint management, preferably in tech industry
- Bash and Python scripting
- Excellent troubleshooting skills and the ability to resolve endpoint-related issues.
- Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
- Excellent customer service skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.