Job Title: Vehicle Operations Support Specialist

Duration: 4 months contract

Location: 100% Remote with potential monthly office visits

Job Description:

Data entry. Updating fields such as name, address, account numbers, Auction IDs, price, and much more

Process and enter transportation orders via computer application

Follow up to ensure orders are correctly submitted. Update incorrect or deficient information and/or data

Create spreadsheets or organize existing data to track important customer orders.

Handle inbound and outbound phone calls to customers.

Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained.

Professionally note and document orders to communicate between systems and external clients.

Clear order enrichment failures

Perform other tasks and duties as directed by the department manager or Supervisor.

Job Requirements:

Must have stable internet connection with required bandwidth.

Accurate typing and data entry skills.

Able to manage multiple tasks in a fast-paced environment.

Highly adaptable to process and system changes.

Must be detail oriented with good judgment and problem-solving skills.

Able to initiate and manage a mixture of outbound and inbound calls, emails and SMS.

Strong knowledge of Microsoft Word, Excel, and Outlook.

Strong verbal and written communication skills.

Able to demonstrate empathy and de-escalate frustrated clients and vendors.

Transportation or general automotive experience a plus.

Must be persistent to obtain all info to confirm order requirements.