NYC Health + Hospitals/McKinney provides high quality short-term rehabilitation and long-term skilled nursing care in a comfortable person-centered setting. The McKinney Team commit themselves to the delivery of compassionate, comprehensive services in manner that promotes the dignity and respect of our residents. Each resident has a qualified and caring team of physicians, nurses, dieticians, and therapists dedicated to his/her physical, mental, and emotional well-being. It is our goal to provide all residents with the best possible experience during their stay with us.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The Wellness Program Director will be working as a part of the holistic, proactive, and preventative Helping Healers Heal (H3) program bringing workforce wellness to all NYC Health + Hospitals staff across all tours. Reporting to the H3 Leads, the Wellness Program Director is responsible for coordination, crisis support, and successful planning, deployment, improvement and integration of wellness programming. The position will be based at the partner site or service line, working closely with Central Office. The role is workforce facing and has no patient engagement responsibilities.

The Wellness Program Director will support program development and implementation, create promotional materials, and track program outcomes. This role is intended for a detail-oriented self-starter with a passion for health and wellbeing, and partnership building. The Wellness Program Director will be responsible for supporting the organizational delivery and maintenance of wellness programming throughout their site/locations. The Wellness Program Director may make regular site visits to Central Office (virtually and in-person when appropriate) to build internal capacity to deliver wellness programs that align with the NYC Health + Hospitals' 8 Dimensions of Wellness - Emotional, Environmental, Financial, Intellectual, Occupational, Physical, Social, and Spiritual.

The role requires coordination with Behavioral Health Services and the EAP at assigned locations, as well as to facilitate staff wellness activities such as wellness events, proactive unit-based wellness rounds, emotional support debriefs, trainings and in-services, management of the wellness room, and the adoption of unit-based wellness. This role requires consultation at all levels of the organization with leadership, departments, units, and individuals to establish wellness plans, activities (events, debriefs, trainings, etc.), and acts as contact/guide during staff crises. This person will collaborate with the H3 Lead to maintain strong relationships internally to strengthen staff wellness programming as well as co-facilitation of the H3 Steering Team.

Duties & Responsibilities

• Responsible for strategic planning associated with health and wellness programs and overall embedding and fostering of wellness culture; facilitate the strategy and process to launch new programs based on the 8 Dimensions of Well-being across the facility/service line.
• Demonstrates effectiveness in planning, organizing, and managing the ongoing operations of employee wellness at assigned location(s).
• Assist in coordination and facilitation of wellness activities and programs for all employees
• across all tours
• Proactive wellness and real-time crisis support for employees; assist in the development of service line/facility-based crisis plans for employees.
• Lead and facilitate, in concert with Helping Healers Heal stakeholders, department meetings to embed unit-based wellness programming across the facility/service line.
• Maintains the budget for the Workforce Wellness department.
• Plan and implement trainings, speakers, seminars, and custom in-services that promote overall awareness and well-being of employees.
• Collaboration with Communications and Public Affairs offices to generate promotion and publicity plans for wellness programs throughout the facility/service line.
• Ensure awareness of wellness programs and resources available to improve utilization.
• Provide emotional debriefs, a 1:1 or group conversation with a focus on reflection, to foster a supportive and safe environment for all employees to connect and engage in emotional and psychological processing; minimum of 40 wellness encounters (1:1/group debriefs and wellness events) per month across all tours.
• Track all encounters on a monthly basis, enter pertinent information into the quality assurance program portal, and provide qualitative and quantitative data-based insights on facility/service line-specific utilization of the H3 program to key stakeholders.
• Oversee data management, ensuring integrity of data and use of H3 portal to accurately reflect wellness programming utilization.
• Handle sensitive and confidential mental health information due to the nature of emotional debriefs while upholding HIPAA compliance.
• Manages relationships with internal departments, partnerships with external vendors and stakeholders, and monitor the confidentiality, quality and accuracy of data and information shared/collected.
• Participate in service recovery surrounding staff well-being after sentinel events as well as risk management cases while ensuring the facility/service line are equipped to provide the necessary confidential wellness support to their staff in times of need.
• Ensure wellness programming is spread across the facility/service line equitably while establishing access across tours, weekends, and holidays by overseeing facility-specific H3 teams and programs.
• Facilitates proactive and preventative wellness rounds covering 100% of the facility/service line.
• Compile statistical summaries of participant data, training attendance, equipment inventories, process and outcome measures to ensure proper program evaluation.
• Assists the facility/service line in the development of policies and procedural guidelines relevant to the operation of the overarching wellness program and critical response workflows.
• Provides discipline & service-based wellness education and quality assurance report-outs (e.g. resident orientation, grand rounds, M&Ms, Town Hall, executive meetings, safety huddles, department heads meetings, etc.).
• Partner with H3 stakeholders and facility/service line-based H3 Steering Teams to develop partnerships with local Chiefs, Chairs, Department Heads, Directors, etc. to integrate wellness action plans across local areas.

Minimum Qualifications

Assignment Level I 1. A valid License or Limited Permit issued by the New York State Education Department to practice as a Creative Arts Therapist. Employees working with a Limited Permit must obtain Licensure within two years from their date of appointment.

Assignment Level II 1. 2. A valid License issued by the New York State Education Department to practice as a Creative Arts Therapist; and Two years of full-time, paid, professional experience in creative arts therapy.

Assignment Level III

In addition to meeting the requirements for Assignment Levels II, Assignment Level III requires: 1. One additional year of experience.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week

Retirement Savings and Pension Plans

Loan Forgiveness Programs for eligible employees

Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts

College tuition discounts and professional development opportunities

Multiple employee discounts programs