* Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

* May install software or perform hardware testing remotely

* Enter commands and observe system functioning to verify correct operations and detect errors

* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Job Responsibilities:

* Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

* May install software or perform hardware testing remotely

* Enter commands and observe system functioning to verify correct operations and detect errors

* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

7+ years of experience in Windows Enterprise Administration/Engineering

Strong experience with client and server side RDS (Remote Desktop Services) OR Azure Virtual Desktop

Basic understanding of networking and authentication protocols

Windows System Administration/Configuration, including a good basic understanding of:

Registry

File Storage

User Accounts & Access Control

Event Logs & Auditing

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.