We are seeking a highly motivated, detail-oriented QuickBooks Online Accountant Premium Customer Care Representative to assist our clients, particularly accountants, with their software needs. This role combines aspects of customer service, technical support, and a basic understanding of financial operations. The ideal candidate is a tech-savvy individual with experience or familiarity with bookkeeping principles who enjoys helping others and solving problems.

This is a SelectTime position requiring a minimum commitment of 25 hours a week during our hours of operation, Monday-Friday 6 AM- 6 PM Pacific Standard Time, with flexibility up to 40 hours a week.

Responsibilities

• Provide superior technical support for Quickbooks Accountant users, with a focus on accountant clients.
• Troubleshoot and resolve software-related issues for clients via phone, chat, or remote access in a way that is professional, friendly, and reassuring.
• Understand and be able to guide clients through the functionalities of QuickBooks Online, such as invoicing, bookkeeping, account setup, payroll, and more.
• Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the customer-facing role
• Stay current with updates, new features, and functionalities of the software.
• Work closely with the team to relay client feedback and suggest ways to improve the software based on client needs.