2025 Entry Level - Delivery Coordinator (Independence, KS)

JOB SUMMARY:

The Delivery Coordinator has a primary responsibility for procuring and inventorying all required loose equipment for each model aircraft. They also will provide a customer briefing of all the assigned equipment with the aircraft. The role is highly cross-functional with the ability to leverage relationships within the operations, product support, tech pubs and quality assurance team's in-order to meet customer's needs.

JOB RESPONSIBILITIES:

• Coordinates and manages procurement of aircraft documents, subscriptions, loose equipment, vendor briefings and departure. May also support exterior paint reviews, acceptance flights, interior cabin reviews, customer de-briefs, ACC de-briefs as required.
• Coordinates with internal departments such as Quality, Airworthiness and Certification to ensure accuracy and resolve issues.
• Coordinate customer delivery presentation including but not limited to; aircraft placement, signage, carpet, Photographer, special events, static displays and special requests.
• Demonstrates and inventories loose equipment with customer.
• Assists customers with aircraft departure including: loading of equipment, CSP&P spares, catering, aircraft stores, electronic equipment, software updates, luggage and special requests. Track backorders, shortages and shipments to ensure customer's needs are met.
• Maintains delivery hangars, customer delivery areas, equipment rooms, presentation equipment and safety items.
• Coordinates with internal departments as a team member to identify root cause and corrective actions to improve product quality or enhancements to customer delivery process.
• Ensures complete customer satisfaction throughout process, individual must be customer oriented and have a professional demeanor.

EDUCATION/ EXPERIENCE:

• Bachelor's degree required in Business, Marketing, Engineering or related field
• Less than 2 years of professional experience in a relevant role

QUALIFICATIONS:

• Willingness to learn, adapt and contribute
• Strong written and verbal business communication skills
• Excellent customer service skills
• Ability to work in a highly matrixed and team-centric environment
• Ability to influence and lead many concurrent processes
• Experience with Microsoft Office products, e.g., Word, Excel, Project Manager
• Basic knowledge of business and managerial principles

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Benefits

Applications for this position will be accepted through November 15, 2024. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.