2025 Internship - Aftermarket Support Specialist

J OB SUMMARY:

The Aftermarket Support Specialist Intern will serve as primary contact in the service network for warranty and program coverage determinations. Works with CSMs and TSMs to provide guidance and up-front information in order to ensure invoicing accuracy. Provides guidance to Aftermarket Sales, Scheduling, and other service center personnel ahead of the aircraft arrival to ensure appropriate coordination efforts take place.

JOB RESPONSIBILITIES:

• Work with a cross functional team to provide up-front guidance on warranty and aftermarket maintenance programs coverages
• Support operations with providing accurate estimates and invoices to customers
• Drive process improvements which create efficiencies and enhance value to the customer
• Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor
• Other duties as assigned to support aftermarket service to our customers.

EDUCATION/EXPERIENCE:

Pursuing Bachelor's degree in Aircraft Management, Aerospace Engineering, Avionics Engineering, Mechanical Engineering, or other related field

QUALIFICATIONS:

• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good computer skills
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Benefits

Applications for this position will be accepted through November 15, 2024. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.