Account Support Analyst

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

A lean team of super-smart, super-hard working, local and Hybrid colleagues who collaborate closely to produce a valuable service.

About the Role

This role supports the Organization in achieving revenue goals, ensuring customer satisfaction, accurate billing, process improvement, product setup, user access, and meeting customer invoicing requirements. You will apply your business acumen, multitasking abilities, and effective communication skills across various departments within our company. Flexibility is required to accommodate overtime, including some weekends to meet end-of-month billing deadlines

Hybrid candidates must be located in either Alpharetta, GA or Boca Raton, FL.

Responsibilities

• Interpreting contracts within projects to Provide setup and billing support for all Risk products we provide.
• Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support.
• Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product
• Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies.
• Compiling data, verify pricing, compute fees and charges contract for billing purposes.
• Implementing all Fulfillment related requests in outlined workflow & processes.
• Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled.
• Troubleshooting any billing/invoicing/account set up related inquiries.

Requirements

• Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software.
• Have customer service, organizational proficiency, adept problem-solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential.
• Must have excellent verbal and written communication skills with the ability to convey complex information clearly.
• Have well- developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Possess general knowledge/ability to quickly learn the contract and pricing processes in our back-office systems. Preferred prior experience with RISK products.
• Bilingual candidates preferred.
• High School diploma or equivalent experience.
• Maintain required accuracy rates to ensure fulfilling needs.

#LI-AR1

#LI-Hybrid