Application Support Analyst

KEY DUTIES AND RESPONSIBILITIES
Review and analyze the tickets submitted and coordinate with respective resolver groups and inform clients.
Generate daily, weekly and monthly reports for tickets submitted by clients.
Understands software development process.
Adhere strongly to Service Level Agreements (SLA) set by the client.

Expected hourly pay $24-$27/hr based on relevant experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

EDUCATION AND EXPERIENCE:
Bachelor's degree in computer science or information technology or 4-6 years working experience.
2+ years experience with two or more years in similar field or in an application support environment.
2+ years experience in Application Support.
2+ years experience on Microsoft SQL Server (preferably 2008), TSQL, SSIS.
Excellent analytical and problem solving skills.
In depth understanding of software development life cycle.
In depth understanding of the concept of relational database design and database programming.
Proven ability to provide daily, weekly, monthly reports using excel.
Experience with Ticketing Software.
Task management skills.
Excellent analytical and troubleshooting skills.

Nice to Have Skills & Experience

Experience in healthcare setting (provider/payer environment) preferred.
Experience with workflow tools/business process management suites preferred.
Experience with VS Team System preferred.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.