Accounts Payable Operations Analyst

One of Insight Global's clients is looking for an AP Operations Analyst to join their Accounting and AP team. As an AP Operations Analyst, they will be primarily responsible for problem resolution related to AP transactions within Microsoft Dynamics 365 with a high level of customer service for vendors and internal customers.

This includes responding to inquiries and issues to provide the first line of customer service for internal and external partners, performing root cause analysis and resolving technical problems related to the AP system and applications. The role also involves escalating complex issues to the appropriate level of support or management, providing guidance and training to partners/u on the new AP system (MSD365) and various applications, including new features and enhancements. They will also create and maintain user manuals, FAQs, and other documentation for the AP system and applications, participate in the testing and validation of the AP system and applications, including system upgrades, patches, and integrations, monitor and report on the performance and availability of the AP system and applications, and collaborate with other cross functional teams to ensure the alignment and integration of the AP system and applications with other systems and processes. As needed, this individual may be processing AP transactions that do not smoothly move through the automated system.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
• Background in Business, Finance, Accounting, or IT
• 3-5 years of experience providing technical support, troubleshooting AP systems and processing AP transactions
• 2+ years of experience with Microsoft Dynamics 365
Strong knowledge of AP processes, policies, and procedures

Nice to Have Skills & Experience
• Bachelor's Degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.