NE Retail Operations Analyst

Title: Retail Operations Analyst
Location: Princeton NJ 08540
Duration: 6+ Month Contract
Compensation: $27hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

• Schedule: (hybrid schedule)
• Weekly Pay!

Job Summary:
The Retail Operations Analyst works within the Retail Billing Operations team to primarily focus on the processing, quality assurance, and timeliness of customers' order transactions, account maintenance and monthly billings. This position requires a highly motivated candidate with solid analytic, process management, quantitative, and some technical skills to aid in the development of overall customer satisfaction.

Essential Duties/Responsibilities:

• Acquire a thorough understanding of the electricity and gas lifecycles from contract initiation to fulfillment and final account processing.
• Work within internal Customer Management Systems.
• Process daily operational tasks related to the sending and receiving of electronic transactions between vendors/utilities.
• Resolve transaction and/or billing exceptions within established SLAs.
• Ability to translate work into formats, such as Excel, as required for analysis.
• Identify issues using reporting methods to maintain compliance with internal & external SLAs around transaction and billing accuracies and timeliness.
• Resolve issues in a timely and decisive manner or escalate as appropriate.
• Use root-cause analysis to identify solutions to exceptions, errors, and process gaps.
• Utilize software, analytical tools, and conceptual retail energy market knowledge to research and analyze complex business problems.
• Contribute to the execution and implementation of new business and/or regulatory requirements.
• Act as a subject matter expert for transaction and billing related questions.
• Create detailed process documentation when needed for training and resource reference.
• Provide training as needed for internal and interdepartmental personnel.
• Perform other duties as assigned.

Working Conditions:

• Fast paced office environment with high volume workload.
• Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
• Evening and weekend work may be required as job duties demand.
• Hybrid schedule: 3-4 days in open office environment, 1-2 days remote.
• Minimal domestic travel may be required.

Minimum Requirements:

• High School Diploma or equivalent.
• 2-4 years Operations or Back Office related experience.
• Must be proficient in Microsoft Tools: Word, Excel, Outlook.

Preferred Qualifications:

• College degree in business or related area preferred.
• Working knowledge of deregulated energy market preferred
• Previous energy/utility industry experience preferred.
• Proficient in SharePoint, Power BI, and SQL Server Management Studio.

Additional Knowledge, Skills and Abilities:

• Strong analytical and mathematic skills.
• Ability to solve complex problems with minimal guidance.
• Attention to detail and ability to multi-task in fast paced environment.
• Capable of working independently and making decisions accordingly.
• Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner
• Ability to collaborate and Interact professionally with internal teams, management, external vendors, and utilities to acquire knowledge, resolve issues, and participate in projects.

Physical Requirements:

• Work is primarily sedentary (desk work at a computer).
• Regularly required to talk or hear to communicate.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

24-08996