An employer is looking for a support engineer to sit remotely, in Charlotte NC.
The purpose of this team handles Azure Identity management, provision sync and account management.
2-3 cases in a queue handling process. These will be from high to low severity ticketing cases they will be managing.
- Will be engaged with customers through email and telephone to resolve these cases.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Minimum 3 years of Strong Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.)
2. Minimum 3 years of experience with troubleshooting complex scenarios within Active Directory Windows Networking, Replication, DFSR.
3. Minimum 3 years of experience in a customer support role.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.