Administrative Services Coordinator Supervisor (HCA/MAD #9268)

$19.82 - $31.71 Hourly

$41,218 - $65,949 Annually

This position is a Pay Band 60

Posting Details

This posting will be used for ongoing recruitment and may close at any time. Applicant Lists may be screened more than once.

This job posting may be used to fill multiple vacancies.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Administrative Services Coordinator Supervisor will:

• Assign and directly supervise work of at least two (2) full time employees;
• Manage leave requests, conduct annual performance evaluations and recommend disciplinary actions;
• Interview and recommend selection of applicants and conduct training of personnel;
• Plan, direct and coordinate supportive services of an organization, such as record keeping, mail distribution, telephone operator/receptionist, and other office support services;
• Oversee facilities planning, maintenance and custodial operations as assigned.

How does it get done?

The Administrative Services Coordinator Supervisor is responsible for:

• Assigning and supervising staff;
• Approving leave requests, conducting annual performance evaluations and recommending disciplinary actions;
• Conducting training of personnel as well as interviewing/recommending selection of applicants;
• Providing career coaching/mentoring and arranging outside training opportunities;
• Making well-informed, effective, and timely decisions perceiving the impact and implications of those decisions;
• Listening/clarifying information as needed;
• Identifying and analyzing problems, weighing relevancy and accuracy of information, generating/evaluating solutions and making recommendations;
• Developing networks/collaborating to build strategic relationships and achieve common goals;
• Directing on-going program evaluation and approving changes affecting the program;
• Administrative support as assigned/necessary.

Who are the customers?

• Directors Office, External and Internal Customers of Medical Assistance Division (MAD).

Ideal Candidate

The Ideal Candidate has:

• Experience working with employees to increase productivity and achieve established goals;
• Experience completing assigned duties timely;
• Experience providing effective feedback, coaching and career development to individuals to maximize their probability of success;
• Experience monitoring incoming calls, responding and maintaining superior customer service for all internal and external customers;
• Experience monitoring, maintaining assigned shared email boxes ensuring responses are provided in a timely manner;
• Availability to work 8am - 5pm.

Minimum Qualification

High School diploma or Equivalent and two (2) years of experience in basic accounting, and/or business/office administration. Substitutions apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 2 years of experience 2 Associate's degree or higher (Bachelor's, Master's) AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain valid driver's license.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required. Some travel may be required. Occasional shift work and extra hours, including weekends and holidays. Must be able to lift 25lbs.

Supplemental Information

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Agency Contact Information: Jolene Jaffa (505) 690-9920. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.