AppleCare Training Program Manager

Summary
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when highly skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire - and that by focusing on the smallest of details, we can make big impacts with our customers!

The AppleCare Training Program Manager team in AMR is looking for a dynamic, professional with training experience to join their team.

In this role, you will gain an insider's view on AppleCare Training processes, planning and execution of all delivery programs in Apple's Vendor Training world. You will build strong, durable relationships with internal and supplier partners. In addition, the development of cross-functional relationships with stakeholders including Vendor Management, Quality, Project and Change management among others, will be essential.



Description
As a Training Program Manager, in supporting the AppleCare business customer experience goals, you will develop cross regional relationships with global training teams and have opportunities to assess and drive project and change processes. You will work closely with other TPM's in and outside of region, including TPM Managers, and Training Delivery Managers, Instructors and other training professionals.

Responsibilities Include:
Act as the primary point of contact for specific Vendor Training organizations, addressing and supporting the training needs of the Partner.

Execute strategies for implementing training and program management initiatives.

Encourage continuous improvement by constantly monitoring and sharing best practices.

Demonstrate Project and change management leadership by encouraging new ideas and organization innovation.

Analyze, review, and communicate detailed reporting from Tableau on OSV Training performance.

Collaborate across the organization to achieve common business goals.

Support fellow TPMs and Training Operations Managers in the planning and execution of the AMR and global training vendor strategies.

Build strong partnerships with key stakeholders such as Vendor Managers, Vendor Account Managers, Quality Program Managers and AppleCare leadership.

Partner with the Content Development team to ensure that all training feedback from partners are current and reflect best practices.

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