Application Support Engineer

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Application Support Engineer

Duration: 12 months contract

Location: New York, NY

Pay range: $57.00 - $59.00/ hr. on c2c

Job description:

This role is about ensuring the stability and reliability of complex systems by troubleshooting issues, automating common tasks, and working closely with engineering teams. You'll be involved in both reactive (incident management) and proactive (automation and design) aspects of system reliability, with a particular emphasis on financial systems.

Your work will impact system performance and stability, so a mix of technical skills, analytical ability, and effective communication is crucial

Job Responsibilities:

• Monitor, resolve system errors, disruptions. Document resolution. Manage Incident as per ITIL lifecycle. Liaise with upstream data providers to resolve issues. Respond to and solve inquiries and operations requested by users. Document, Review, handling and resolution steps for support scenarios.
• Prepare and present stability reports and presentations. Analyze Alert and Stability trends and make recommendations. Investigate root cause of the issues, Inform and educate developers about the cause so that developers and mitigate the root cause.
• Automate (1) Resolution of common problems (2) Routine investigations (3) Routine user requests using scripts or available programming platform. Lead reliability or business driven projects. Perform reliability engineering
• You will work closely with engineering/development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning.
• You will troubleshoot issues across the entire stack: hardware, software, application and network.
• You will mentor other SREs on standard methodology for everything from monitoring to troubleshooting complex code and database issues.
• You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
• Participate in on-call rotation and periodic conference calls with other specialists from other time zones.

Required skills:

• Hands on experience with UNIX
• Hands on experience with SQL based database
• Three Tier Support experience with DBs such as IBM, DB2, Sybase, Mongo, Green Plum, KDB
• Excellent analytical and communication skills
• Ability to prioritize and willingness to take ownership
• Problem solving mindset and solution enabler
• Great Problem trouble shooting and debug ability
• Familiar with Financial Products like Equity and Fixed Income, securities, different type of risks in an investment bank, Trade flow
• Should be able to contribute in system design and architecture with strong database knowledge.

Preferred Skills:

• Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby
• Experience using Enterprise Tools such as App Dynamic, Grafana, Splunk, Dynatrace
• Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on.
• Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack, understanding of how applications are affected by the above, and ability to debug same.
• Generally speaking, practical experience running large scale online systems is always an advantage.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.