Braun TK Elevator (Braun TKE), a joint-venture between TK Elevator and Wisconsin-based Braun Corporation, is a regional leader in the installation, modernization, service, and repair of elevators, escalators, moving sidewalks, and other conveyances. As a TK Elevator distributor we have the support system of TK Elevator including the International technical Support as well as the largest producer of elevators in the Americas. As a separate company we still have the small company service and local management! Braun TKE provides services throughout Wisconsin and Northern Illinois.

The first 3 letters in workplace safety is Y-O-U!

TK Elevator is currently seeking an experienced Area Business Analyst (Southeast) located in Charlotte, NC.

ESSENTIAL JOB FUNCTIONS:

• Responsible for ensuring all region employees are properly trained in all Regional/Branch processes and procedures to effectively execute their job responsibilities consistently throughout the Region. The Area Business Analyst/Office Managers is responsible for managing regional programs, projects, system roll outs and process changes throughout the region. Provides support to the Regional President with meetings, presentations and interacting with internal and external customers.
• Function as the primary contact for management, end-users and programming staff on all issues related to the Operations system, any/all new system roll-out and implementation and solve problems associated with any system implementations across all branches
• Completes a broad variety of executive support for the Region President including managing calendar meetings; completing expense reports; composing and preparing correspondence; managing complex and detailed travel plans, itineraries and agendas and preparing presentations and documents for meetings.
• Provide functional expertise and consultation to the users. Serve as the escalation for the branches when help and clarification on processes and procedures, as needed.
• Assist/Manage/Train/Develop Branch Admin Staff and new employees
• Create and update business process documents and maintain documentation and lessons learned, best practices, and quality improvement documentation.
• Communicates between Shared Services and the branches to ensure that proper processes are being followed
• Fosters a culture of compliance by ensuring organizational processes are followed and function efficiently throughout the region
• Provides the following program and reporting support:
• Reviewing and analyze branch compliance towards service excellence goals through regular audits of Sales/Customer tracking Systems & Tools (such as customer visitations, quality audits, capital planning, TK Extend, expired opportunities and pipeline management). May also manage on hold reports, retrofits and inventory control
• Review and consolidate monthly regional Net Promoter Scores post-closing and follow up with appropriate parties confirming customer engagement
• Analyze and prepare forecasts for booking and quoting activity. Includes reviewing sales reports; identify top and under performers
• Managing monthly reporting including consolidation and reconciliation of Growth Report to verify booking and jobs cancelled ensuring risk or loss cases created/assist with submission; regrading retrofit; consolidated risk reports
• Support Branch Managers with analyzing, capturing/communicating quarterly sales performance by tracking and maintaining the sales matrix.
• Reviews Profit and Loss, budget and other financial reports to monitor performance within the region to ensure monthly goals are met or exceeded and cancellations are controlled.
• Oversite and management in reviewing/auditing the fleet report, review inappropriate use and escalate
• Review and facilitate regional New Installation Maintenance reviews on a monthly basis
• Overseeing and auditing the dispatching of dispatching notes
• Assist with Inventory, as well as submission of updating the ledger
• Managing customer and vendor relations including managing local community outreach initiatives and engagement activities.

EDUCATION & EXPERIENCE:

• Bachelor's Degree preferred and 5 years related experience working in executive/office management; or an equivalent combination of education and work experience.
• Advanced skills in MS Excel, Access and PowerPoint, with the ability to build, modify and manipulate complex spreadsheets and databases.
• Experience with a customer relationship management tool is preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and multi-task with limited supervision.