What You'll Do

Cisco's Service & Logistics IT team is changing the way we run Service Supply Chain operations by enhancing the power of technology using the best of business processes and superior data insights. Together, we will re-imagine the Cisco experience for our customers & partners, develop ground breaking industry processes, and use the future of the Internet to showcase Cisco to our people, products, processes, systems, and data. As an analyst you'll:

• Work with business operations team to understand & document product requirements
• Analyze and develop a map of systems impact
• Resolve data impact and associated upstream & downstream impacts
• Works with the engineers to implement documented requirements
• Develop test cases to validate developed products / modules
• Support end-to-end & user acceptance testing (triage case, figure out validity of defects raised etc.)
• Support launch activities (validate product readiness post deployment)
• Develop knowledgebase articles to ensure smooth production operations

Who You'll Work With

Be part of the Service & Logistics engineering team that works closely with multi-functional IT & Business teams to analyze & develop solutions to automate several of the sophisticated processes. As part of this team, also be working with several senior management people, non-IT multi-functional partners, engineers, architects, Quality assurance and technology partners/vendors.

Who You Are

A strong collaborator and determined self-starter who will take initiative and work all tasks and initiatives with minimal guidance. A deeply passionate technical analyst, that translates business needs into technology solution definitions, who loves to self-develop innovative solutions on newer technologies and fearlessly experiment to be at par or beat industry standards. With an excellent written & verbal communication skill and analytical skills, collaborate optimally by listening to peers & partners, driving common ground through influencing skills and teaming with all to find the best possible solution.

Minimum requirements

• Masters in computer science or equivalent a minimum of 5 years industry experience or Bachelors in computer science or equivalent with a minimum of 7 years industry experience
• Demonstrate a solid grasp and insight into effective business management and operations.
• Knowledge of Business Process Modeling Notations 2.0 standards
• Deep understanding of control flow diagrams and workflows
• Willingness to work on new technologies related to Cloud integration.
• Knowledge of Visio
• Knowledge of common commands in UNIX / Linux systems
• Exposure to microservices concept
• Knowledge of Oracle database technology
• Microsoft Office

Preferred requirements

• Knowledge of development in JAVA, Python, Angular, or React JS
• Knowledge of any other process modeling tools, notations and UML
• Experience in application of SIPOC for process development
• Experience in a non-technical business facing role
• Ability to explain complex systems design in terms of business flow

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments.

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair, don't care. Tattoos, show off your ink. Like polka dots, that's cool. Pop culture geek, many of us are. Passion for technology and world changing, be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.