NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M - 5:00 P.M

Job Description

PURPOSE OF POSITION:

Responsible for the management and operations of the outpatient Adult Primary Care Practice and Department administrative duties, as well as providing administrative oversight to the Ambulatory Care Department in the absence of the Administrator.

AREAS OF RESPONSIBILITIES:
• Adult Primary Care, Geriatrics, Family Medicine, and Pride Health Practices
• OPD Administration

DUTIES AND RESPONSIBILITIES:

Directly oversee the day-to-day functioning of the department. Supervise administrative staff including Coordinating Manager(s), Assistant Coordinating Manager(s), Front Desk and other titles as assigned to ensure the seamless operations. Collaborate with Providers, Nursing, Finance and other departments as needed to support care delivery to patients. Collaborate with Ambulatory Care Leadership and Managers to provide coordination and oversight of agency hiring, templates, care gaps support, volunteers, and Epic training/access.
Core responsibilities include:

Manage Staff:
• Oversee timekeeping and staff callouts, time off & schedules.
• Develop and maintain standard work and arrange training.
• Orient all new staff to the department, including policies and procedures.
• Evaluate staff performance and ensure staff are held accountable for performing all essential job functions, including the handling of PHI and the collection of demographic, billing and clinical information as needed for registration, scheduling and referrals.

Provider Schedule Management:
• Create and manage providers' schedules to ensure templates are optimized for maximum patient appointment capacity.
• Ensure template quotas are accurate and appropriate.
• Ensure templates meet the criteria set by H+H and re-alignment standards.
• Consult with Ambulatory Care Leadership as appropriate to establish template criteria and quotas.
• Utilize dashboards and other reports as needed for data collection and review of department performance.

Environment of Care:
• Perform daily rounds of patient care and administrative areas to ensure safety, cleanliness and that all areas are maintained in compliance with relevant regulatory standards.
• Create tickets for facility, housekeeping, IT, and equipment issues.
• Collaborate with Facilities, Environmental Services, Biomedical Engineering, and IT to ensure that environment and needed equipment are operational.

Communication Management:
• Communicate and share knowledge of clinic operations, updates, external impacts, etc. with other physician and nursing leadership on a regular basis.
• Communicate any necessary resources and needed capital improvements.
• Communicate regularly with Facilities, Marketing, IT and all other areas necessary to ensure the needs of the practice are met.
• Hold formal staff meetings monthly; maintain documentation of meetings through sign-in sheets, agendas and meeting minutes.

Inventory Management:
• Order office and other supplies essential for staff duties timely, completely and accurately.
• Order supplies in a fiscally responsible manner and ensure unnecessary bulk ordering does not occur. Ensure supplies are used within an appropriate timeframe and are not sitting idle for long periods of time where they may expire, become outdated or become damaged.
• Ensure all paper forms needed are up to date and are accurate with appropriate phone numbers, organization logos, etc. Any forms that can be saved to a shared drive accessible to staff should be stored online.

Minimum Qualifications
1. A bachelor's degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
2. Six (6) years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation in an administrative, consultative, managerial or executive capacity; or,
3. A master's degree from an accredited college or university and five (5) years of full-time paid experience at the level indicated in (2) above.
4. Demonstrated skills in written and medical communications; or,
5. A satisfactory equivalent of education, training and experience.

In addition, you can submit your resume to METCareers@nychhc.org with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs