NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

Job Description

PURPOSE OF POSITION

Under general supervision with considerable latitude for the exercise of independent initiative and judgement, serves as a facilitation and coordination medium for assigned functional activities delegated by the Deputy Director or designee relating to administration and management of Gotham Health.

AREAS OF RESPONSIBILITIES

Responsibilities include overall coordination and communication of operations to leadership team, review of, policies, protocols, and budget. Ensure school-based health clinical guidelines are adhered to. Complete regular monthly and periodic reports on productivity, quality metrics and clinical outcomes for communication to Gotham Health leadership team.

SUMMARY OF DUTIES AND RESPONSIBILITIES
1. Oversee and coordinate all aspects of the practice operations, performance appraisal, training, disciplinary activities, recruitment, student experience, clinic utilization, revenue cycle management, and billing
2. Implements and facilitates the operations restructuring at the clinics
3. Work collaboratively with the interdisciplinary team staff to improve student's enrollment, registration workflows and scheduling.
4. Develop and revise policy and procedures, as well as oversee standardization and programmatic function to ensure streamlined service delivery across the clinics.
5. Work collaboratively with Finance to develop a training module for the staff
6. Manage multilateral communications between the school administration, clinical team, and senior management to ensure strong relationships with patients, associates, regulatory entities, labor and employee relations, and parent stakeholders
7. Ensure that the clinic are meeting all regulatory requirements such as the New York State Department of Health, IPRO, and Gotham Health standards.
8. Provide data collection on utilization and identify opportunities for improvement
9. Monitor, prepare, and submission of statistical and narrative reports as required by funding and regulatory agencies.
10. Complete renewal applications as needed.
11. Identify and resolve daily systems and workflow issues that may negatively impact productivity and revenue
12. Facilitate enrollment, outreach and educational training sessions for staff
13. Support team in efforts for patient health and initiatives
14. Assist in monitoring goals, objectives, policies procedures and system for clinics.
15. Works with leadership and Quality staff to implement QI/QA projects.
16. Submits required monthly, quarter and annual reports
17. Undertakes special projects/assignments as determined by Leadership Director

Minimum Qualifications
1. A bachelor's degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
2. Six (6) years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation in an administrative, consultative, managerial or executive capacity; or,
3. A master's degree from an accredited college or university and five (5) years of full-time paid experience at the level indicated in (2) above.
4. Demonstrated skills in written and medical communications; or,
5. A satisfactory equivalent of education, training and experience.

Department Preferences

QUALIFICATIONS FOR THE JOB:

CERTIFICATION(S)/LICENSE(S):

EDUCATIONAL LEVEL:
• Bachelors
• Ambulatory care experience management experience in school-based health.
• Equivalent combination of training, education and experience in related fields and educational levels.

KNOWLEDGEABLE IN:
• Effective Interpersonal Skills, Excellent Customer Service oriented behavior/attitude.
• Proficiency in English and a second language preferred.
• Knowledge of FQHC key requirements, NYS and NYC guidelines and regulations about School Health program
• Knowledgeable in EPIC
• Demonstrated ability to establish a leadership role and develop relationships
• Ability to write narrative sections for reports and grants.
• Demonstrated ability to work as part of an interdisciplinary team.
• Demonstrated ability to form community and school partnerships.
• Must possess intermediate to advanced Excel skills for data analysis and reporting.
• Knowledge of Online School Clinic Data Repository
• Familiar with Citywide Immunization Registry database
• Must be comfortable commuting to various sites.
• Proficient with Excel

EQUIPMENT/MACHINES OPERATED:
• Computer/Copier/Fax/Scanner/Printer/Phones

COMPUTER PROGRAMS/SOFTWARE OPERATED

Proficient in the following software's EPIC, Microsoft Word, PowerPoint, Excel, Outlook, Access, OSCR

PHYSICAL DEMANDS:
• Walking, bending, typing, lifting
• 3 to 5 YEARS OF EXPERIENCE

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

VCB #: EAS-07172020-0097