Job Summary

The Associate Director for Student Success and Support is a vital member of the student support team for the students on the East Falls campus. The Associate Director provides front-line, non-clinical case coordination, and support for students identified by the Academic Success Center and/or Dean of Students navigating a range of academic, personal, family, and other challenging situations impeding their academic success. The Associate Director works directly with the Academic Success Center and Dean of Students as well as collaborates with campus partners (e.g., offices including, but not limited to, Athletics, Residential Life, Public Safety, Student Counseling Center (SCS), Student Health Services (SHS), Accessibility Services, and Registrar) to help implement resources and support for students on the East Falls campus. This includes connecting students to existing resources and providing 1:1 support and guidance to students who are experiencing academic or personal challenges that impact their learning and academic success. Additionally, this person will work with Academic Success Center, Program Directors, and Division of Student Life on the development and implementation of the summer Bridge program.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move or over-write this statement)
• Provides front-line, non-clinical coordination, and support for students, identified by the Academic Success Center and/or Dean of Students, navigating a range of academic, personal, family, academic, and other challenging situations that are impacting their learning and academic success.
• Works with Executive Director of Academic Success Center, Dean of Students and campus partners to help implement resources and support mechanisms to students.
• Serves as member of the Student Intervention Team (SIT) and Behavioral Intervention Team (BIT).
• Assist the Title IX Coordinator to provide academic and non-academic accommodations for students on the East Falls campus.
• Provide direct communication and follow-up, as appropriate, with selected faculty regarding student academic performance and/or personal concerns
• Collaborate to develop printed and online educational resources for students, faculty, and staff about student support resources within the Academic Success Center and Division of Student Life.
• Assist Academic Success Center, Program Directors and Division of Student Life in the implementation and management of the Summer Bridge program.
• Document all information and communication in appropriate database (Starfish, Degree Works, Maxient)
• Work as a collaborative member of the Academic Success Center team in student retention and success
• Participate in all Academic Success Center campus events & retention initiatives
• Support the mission of the Academic Success Center and student success

Competencies (Knowledge, Skills, and Abilities Required):

• Demonstrated experience and creativity in managing difficult and complex situations involving students, families, staff, and faculty.
• Knowledge of contemporary principles/practices in student development, multicultural competence, and case management.
• Ability to use independent judgment to tactfully resolve problems and diffuse emotional situations.
• Knowledge in areas of crisis and risk management, behavioral intervention, and community standards in a higher education environment.
• Ability to exercise discretion in handling highly confidential information and work with confidential and time sensitive materials.

Qualifications

Minimum Education and Experience Requirements:

Education:

• Bachelor's Degree required; Master's degree required in higher education, social work or related field preferred

AND

Experience:

• Three to Five years' experience working in academic or student life with undergraduate students preferred.
• Knowledge of student development theory and its applications, and common issues and trends for college students case management models.
• Evidence of an effective leadership style, and a background demonstrating success in working with student, faculty, administrators, and family.
• Experience working in a Bridge Program or management position within a team.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.