Associate Technical Account Manager
Long Island, New York
Employer: Yardi
Industry: Client Services
Salary: $31.25 per hour
Job type: Full-Time
About the Role:
We are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Affordable Housing Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution. Join us and be at the forefront of delivering excellence with Yardi Breeze.
What You'll Do:
• Deliver exceptional customer support via live chat, phone and email for both new and existing Breeze clients, ensuring their satisfaction and success.
• Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
• Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
• Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
• Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
• Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.
Who You Are:
Helpful to have:
• Bachelor's degree in Business Administration or related field.
• Previous technical support and application troubleshooting.
• Knowledge of accounting principles.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
Embark on a rewarding and fulfilling career at Yardi as an ATAM for our Breeze product. Don't miss this opportunity! Apply now and become part of #TeamYardi.
#YardiCareers #hiring
$31.25/hr - $32.81/hr
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*eb
We are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Affordable Housing Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution. Join us and be at the forefront of delivering excellence with Yardi Breeze.
What You'll Do:
• Deliver exceptional customer support via live chat, phone and email for both new and existing Breeze clients, ensuring their satisfaction and success.
• Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
• Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
• Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
• Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
• Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.
Who You Are:
- High proficiency in troubleshooting and providing support through live chat, phone and email.
- Outstanding customer service skills and a strong willingness to exceed expectations.
- Excellent attention to detail and the ability to adhere to established processes.
- Flexibility and the ability to effectively manage changing priorities.
Helpful to have:
• Bachelor's degree in Business Administration or related field.
• Previous technical support and application troubleshooting.
• Knowledge of accounting principles.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
Embark on a rewarding and fulfilling career at Yardi as an ATAM for our Breeze product. Don't miss this opportunity! Apply now and become part of #TeamYardi.
#YardiCareers #hiring
$31.25/hr - $32.81/hr
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*eb
Created: 2024-09-08
Reference: F1Y3odDHo4BU
Country: United States
State: New York
City: Long Island
Similar jobs:
-
Key Account Manager - Surgery and Critical Care - Upstate NY (Rochester, Syracuse, Albany)
Taylor Strategy Partners in Syracuse, New York💸 $150000 - $170000. per year -
Account Sales Manager - Food / Beverage - Metro NYC
Gables Search Group in New York, New York -
Cloud Technical Account Manager , ES - SI - Financial Services, ES - SI - GFS
Amazon in New York, New York💸 $118200 per year -
Commercial Lines Account Manager
USI Holdings Corporation in White Plains, New York💸 $75000 - $95000 per year -
Sr. Sales Account Manager, Sales, Advertising, \u0026 Account Management
Amazon in New York, New York💸 $129500 per year -
Global Account Manager, Global Financial Services
Amazon in New York, New York💸 $153000 per year -
Account Sales Manager
Red Bull in Albany, New York -
Account Manager
GlobalData Academia in New York City, New York -
Technical Account Manager
Roku in New York, New York💸 $245000 per year -
Account Manager
Roku in New York, New York💸 $62000 - $118000 per year -
Account Manager, Global Financial Services
Amazon in New York, New York💸 $128600 per year -
Account Manager Global Financial Services, Global Financial Services
Amazon in New York, New York💸 $128600 per year -
Global Account Manager, Healthcare and Life Sciences
Amazon in New York, New York💸 $128600 per year -
Account Manager, AWS Startups
Amazon in New York, New York💸 $83100 per year -
AWS Sr. Account Manager, Enterprise Greenfield
Amazon in New York, New York💸 $128600 per year -
Account Manager- Service/Repair (Syracuse/Rochester)
TK Elevator in East Syracuse, New York💸 $55000 - $80000. per year -
Account Sales Manager
Red Bull in Middletown, New York -
TikTok Shop - TSP Account Manager (Live)
TikTok in New York, New York -
Software Sales Account Manager
HILTI in Buffalo, New York -
Technical Account Manager, Enterprise Services - Bloomberg Financial Services
Bloomberg LP in New York, New York