Benefit Programs Specialist I-II

Hiring Range: $41,325.57 to Commensurate with relevant DSS experience, qualifications, and training.

Full Time or Part Time: Full Time

Additional Detail

Salary

$41,325.57; Commensurate with relevant DSS experience, qualifications, and training.

Title Description

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs.

Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.

Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only.

General Work Tasks

• Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
• Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
• Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
• Computes assistance plans;
• Determines the need for and amount of allowances for special circumstance items;
• Evaluates such social factors as education, work experience, and levels of social functioning;
• Evaluates employability of clients and explores potential sources of income;
• Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility;
• Explains benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods;
• Interprets policies and procedures applicable to the various programs;
• Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines;
• Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability;
• Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records;
• Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
• Explains programs and rights/responsibilities of applicants and recipients;
• Explores other possible sources of income;
• Computes assistance plans;
• Determines the amount of allowances for special circumstance items such as household equipment;
• Identifies clearly discernible social problems and makes referrals to Social Workers;
• Provides applicants or recipients with information about other agencies where they may go for services as needed;
• Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.

Minimum Qualifications

The following criteria must be met and portrayed in application/resume in order to be considered for an interview.

Education and Experience

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Knowledge

• Basic human behavior;
• Mathematics to calculate percentages, formulas, and averages to solve mathematical problems;
• Interviewing techniques such as data collection and investigation;
• Practices of public service organizations;
• Economic and basic human behavior;
• Financial assistance programs sufficient to determine/re-determine eligibility for benefits;
• Eligibility requirements for social service assistance as outlined by State, Local, and Federal guidelines, regulations, and policies;

Skills

• Operating a personal computer and the associated office and agency software.

Abilities

• Communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone;
• Interview, gather information, re-evaluate each client's situation, and make referrals;
• Determine a client's ownership share in situations;
• Make mathematical computations;
• Analyze information and determine from a variety of sources missing information and gaps;
• Apply common sense understanding to carry out instructions furnished in written or oral form;
• Use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data;
• Maintain professional ethics related to confidentiality;
• Exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions;
• Establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.

Special Requirements

• Valid Virginia driver's license with driving record that meets agency standards;
• All applicants are subject to a DMV/driving record check and CPS and Criminal History Search. The investigation may include fingerprint check (State Police, FBI); employment verification; verification of education (relevant to employment); and other checks requested by the hiring authority.

Special Instructions to Applicants

• This is an in-office position - Teleworking not an option;
• Applications for this position must be submitted electronically through this website - Hard copies cannot be accepted;
• This website will provide a confirmation of receipt when the application is submitted for consideration;
• Refer to your online account for the status of your application and this position;
• Consideration for an interview is based solely on the information provided.

Agency Address

17100 Monument Circle, Suite A, Isle of Wight, Va 23397

In-Person Interview Address for GPS - 17100 Monument Circle, Windsor, Va 23430