Business Operations Analyst

One of our clients is seeking a HYBRID, Memphis local, candidate for a Business Operations Analyst contract role.

This role includes but is not limited to -
TECHNICAL SKILLS
1. Data Analysis:
- Proficient in data collection, analysis, and interpretation.
- Advanced skills in using data analysis tools such as Excel.
2. Project Management:
- Strong understanding of project management principles and methodologies (e.g., Agile, Scrum, Waterfall).
- Experience in tracking project progress and driving tasks to completion.
3. IT Knowledge:
- Familiarity with IT operations, systems, and infrastructure.
- Familiarity with IT key performance metrics (lagging and leading indicators)
4. Reporting:
- Ability to create comprehensive and visually appealing reports and dashboards.
- Proficiency in report generation tools and techniques (e.g. PowerPoint, Excel, PowerBI,).

ANALYTICAL SKILLS
1. Critical Thinking:
- Strong problem-solving skills with the ability to analyze complex data and identify trends, patterns, and insights.
- Ability to think strategically and translate data into actionable recommendations.
2. Attention to Detail:
- High level of accuracy and attention to detail in data analysis and report generation.
- Ability to identify discrepancies and ensure data integrity.
3. Business Acumen:
- Understanding of key business metrics and how they relate to IT performance.
- Ability to align IT activities with business objectives and goals.

COMMUNICATION SKILLS
1. Written Communication:
- Excellent writing skills to create clear, concise, and comprehensive reports and documentation.
- Excellent data visualization and storytelling skills to create impactful and meaningful product deliverables
- Ability to convey technical information to non-technical stakeholders.
2. Verbal Communication:
- Strong verbal communication skills for presenting findings and recommendations to various stakeholders.
- Ability to facilitate meetings and discussions effectively.
3. Interpersonal Skills:
- Ability to build and maintain relationships with stakeholders across different departments.
- Strong collaboration skills to work effectively with IT and business teams.

ORGANIZATIONAL SKILLS
1. Time Management:
- Ability to manage multiple tasks and projects simultaneously.
- Strong organizational skills to prioritize work and meet deadlines.
2. Detail Orientation:
- Methodical approach to organizing data and documentation.
- Ability to maintain comprehensive records and ensure consistency.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Minimum of 3-5 years of experience in business operations analysis, data analysis, or a related field, preferably within an IT environment.
- Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field.
- Experience with IT Management software and tools
- Excellent data visualization and storytelling skills to create impactful and meaningful product deliverables
- Understanding of key business metrics and how they relate to IT performance.
- Proficiency in report generation tools and techniques (e.g. PowerPoint, Excel, PowerBI,)

Nice to Have Skills & Experience

A masters degree or relevant certification (e.g., PMP, CBAP) is a plus.
- Trustworthy and reliable in handling sensitive information.
- Ability to work in a hybrid environment (local to Memphis remote and on campus 2-3 days per week or as needed)
(working knowledge of business intelligence software (e.g., Power BI) is a plus).

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.