Campus Recreation Member Services Program Manager
Houston, Texas
Employer: Houston Journal of Health Law & Policy
Industry:
Salary: Competitive
Job type: Full-Time
Description
Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.Job Duties
EEO/AA
Responsibilities will include but are not limited to:
• Supervi se student staff to include hiring, training, scheduling, providing feedback for evaluations , disciplinary processes and execute payroll .
• Coordinate member and guest operations, including oversight of access control, locker rental, program registration s , memberships, and point-of-sale transactions.
• Collaborate and correspond with business office staff and campus stakeholders to ensure Campus Recreation business operations are successfully maintained.
• Develop and manage the Pro Shop budget; purchase and manage inventory in accordance with university policy.
• Serve as the primary contact and respondent for member relations, concerns, and feedback. Implement a strong customer service philosophy for self and staff.
• Cultivate an inclusive, safe, and diverse environment for members and student staff; address patron comments, concerns, behavior, and conduct issues as necessary.
• Develop and administer training plans for student employees to include UH and Campus Recreation policies and procedures .
• Attend department promotional and special events, information fairs, orientations, speaking engagements, to engage the UH community with Campus Recreation .
• Assist with creating, forecasting, monitoring, and allocating the Member Service s budget ; p urchase and maint ain necessary equipment and supplies .
• Serve on internal and external committees, work groups and c ollab orate with campus partner s ; b uild relationships with key stakeholders .
• Assess, evaluate, and mitigate risk for program area through d irect supervision and managemen t; implement policies and procedures; maintain accurate records; create various reports, and contract agreements .
• E vening and weekend hours are required as needed .
Qualifications
Bachelors and No experience
Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.
Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.Job Duties
- Plans and develops procedures for administering a small or medium-sized department or program.
- Oversees program expenditures and ensures adherence to budget.
- Provides guidance to subordinate staff and evaluates performance.
- May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
- Reviews reports of budgets and activities. Prepares ad hoc reports as needed.
- May administer grants and grant-related related communications, scholarships and other operations.
- Develops, implements and maintains appropriate policies and procedures.
- May serve as property custodian for the department.
- Performs other job-related duties as assigned.
EEO/AA
Responsibilities will include but are not limited to:
• Supervi se student staff to include hiring, training, scheduling, providing feedback for evaluations , disciplinary processes and execute payroll .
• Coordinate member and guest operations, including oversight of access control, locker rental, program registration s , memberships, and point-of-sale transactions.
• Collaborate and correspond with business office staff and campus stakeholders to ensure Campus Recreation business operations are successfully maintained.
• Develop and manage the Pro Shop budget; purchase and manage inventory in accordance with university policy.
• Serve as the primary contact and respondent for member relations, concerns, and feedback. Implement a strong customer service philosophy for self and staff.
• Cultivate an inclusive, safe, and diverse environment for members and student staff; address patron comments, concerns, behavior, and conduct issues as necessary.
• Develop and administer training plans for student employees to include UH and Campus Recreation policies and procedures .
• Attend department promotional and special events, information fairs, orientations, speaking engagements, to engage the UH community with Campus Recreation .
• Assist with creating, forecasting, monitoring, and allocating the Member Service s budget ; p urchase and maint ain necessary equipment and supplies .
• Serve on internal and external committees, work groups and c ollab orate with campus partner s ; b uild relationships with key stakeholders .
• Assess, evaluate, and mitigate risk for program area through d irect supervision and managemen t; implement policies and procedures; maintain accurate records; create various reports, and contract agreements .
• E vening and weekend hours are required as needed .
Qualifications
Bachelors and No experience
Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.
Created: 2024-09-01
Reference: STA014232
Country: United States
State: Texas
City: Houston
ZIP: 77069
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