CASA Line Manager (HCA/ISD #10104027)

$26.33 - $42.12 Hourly

$54,760 - $87,616 Annually

This position is a Pay Band 70

Posting Details

This job posting may be used to fill multiple vacancies.

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees¿ continuous growth and wellness.

Why does the job exist?

The CASA/Line Manager will:

• Supervise a unit of Family Assistance Analysts (FAAs I/FAAs II) along with Office Clerks Gen O/Gen A, overseeing the day-to-day operations.

How does it get done?

The CASA Line Manager is responsible for:

• Supervising Family Assistance Analysts (FAAs I, II) and Office Clerks Gen O/Gen A managing the day-to-day operations of the CASA unit;
• Mentoring and training staff as needed with linking documents using perceptive content, MAVRO, and Certain Scan;
• Providing guidance, coaching, data analysis, and employee evaluations, growth and disciplinary actions, employee morale;
• Data Entry and record keeping and other computer software (Aspen, Perceptive Content, MAVRO );
• Adherence to policies and procedures, and federal time frames;
• Operate other office equipment.

Who are the customers?

HSD - ISD

Ideal Candidate

The ideal candidate has experience:

• Supervising, mentoring, coaching, knowledge with employee evaluations, team building, disciplinary action;
• With computer systems, such as: ASPEN, Perceptive Content, MAVRO, OPEX Machines, Data entry, Microsoft Suites;
• And exceptional verbal and written communication;
• Complying with federal and/or state regulations;
• Organizing and being detail-oriented with the ability to manage multiple demands on your time simultaneously;
• Providing technical expertise, consultation, and training;
• Maintaining confidential records/information.

Minimum Qualification

A Bachelor's Degree in any field of study from an accredited college or university and four (4) years of professional level experience operating within limited parameters and guidelines directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience. A hiring agency will designate a portion of the required experience to include supervisory and/or specialized experience. Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 8 years of experience 2 Associate's degree AND 6 years of experience 3 Bachelor's degree AND 4 years of experience 4 Master's degree AND 2 years of experience 5 PhD degree AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

If a Statutory Requirement is associated with a position in the Manager Category, it will apply.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage.

Supplemental Information

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Agency Contact Information: Marcos Rivera (505) 709-5709. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.