We seek a Clean Room Associate Desktop Technician to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world's largest and most well-known brands.

CLEAN ROOM ASSOCIATE DESKTOP TECHNICIANS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:

• Work compressed schedule OVERNIGHT shift from 7:00 PM to 7:00 AM Wednesday, Thursday, Friday, and every other Saturday
• Continually monitoring service desk tickets and ensuring tickets are worked in timely fashion
• Document new processes and new fixes and share with team
• Demonstrate and adhere to all TSP and customer's safety policies and practices
• Follow all 5S procedures inside cleanroom and in office area
• Escalate any unresolved issues as necessary, working closely across multiple teams; keep leadership within TSP informed of all problems that are causing customer dissatisfaction
• Maintain a positive customer service attitude and project professionalism in all situations
• Local area travel (north Dallas/Richardson area) is required for the purpose of on-site hardware and software troubleshooting and repair
• Technical Support Tasks & Training Include:
  • Install, troubleshoot and replace WYSE thin clients
  • Install, troubleshoot and replace Dell laptops
  • Install, troubleshoot and reinstall multiple versions of Windows OS
  • Install, troubleshoot and replace Ubuntu PC's
  • Install, troubleshoot and repair (or replace) Zebra printers, Epson inkjet printers, Intermec/Honeywell thermal printers, and laser printers

THE IDEAL PERSON FOR FILL THIS ROLE WILL HAVE EXPERIENCE SUCH AS:

• Excellent knowledge of laptop and desktop PCs, and printer hardware (including internal components)
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation and OEM guides
• Flexible to work holidays or other shifts as needed to support the customer

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Candidate needs to be able to work compressed schedule NIGHT shift from 7:00 PM to 7:00 AM Wednesday, Thursday, Friday, and every other Saturday
• Physical requirements include:
  • Sitting, standing, or walking for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
  • The ability to climb a ladder ranging from 4 to 6 feet is required
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals and printers
• Must have valid driver's license, auto insurance, and reliable transportation - mileage reimbursement provided for business-related travel (north Dallas / Richardson, TX area)
• View our benefits information: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#DICE