Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Job Description

Purpose of Position:

Under supervision, with latitude for independent judgment, performs supervisory and/or moderately difficult clerical duties. In addition to performing the duties of Assignment Level II at a higher level, also performs the following typical tasks:
1. Supervises and instructs a small unit of group(s) engaged in clerical activities.
2. Plans, assigns, and reviews the work of subordinates, and is generally responsible for the satisfactory completion of the work performed in the unit or group(s).
3. Serves as principal assistant to a Supervisor of a large section or unit.
4. Performs moderately difficult and responsible clerical work in maintaining and checking various kinds of records.
5. Assists in preparing and arranging for services and activities in connection with receptions and other public functions.
6. Supervises the operation of one or more multiple switchboards.
7. Performs moderately difficult data entry and retrieval using a video display terminal or other automated office systems and/or supervises and instructs staff in such routine functions.
8. Performs responsible clerical work in areas such as personnel administration, payroll, accounts, budgeting, methods and organization, employee benefits administration, and other administrative and operational areas by processing, recording, checking, and maintaining records, furnishing information, and preparing reports.
9. In a shop or field setting, assists in the performance of administrative duties or performs difficult and responsible clerical tasks related to shop and field operations such as: receiving and transmitting radio and telephone messages; maintaining all time and personnel records of shop or field location; preparing other required shop or field reports; requisitioning supplies and maintaining shop inventory control of stock; typing and operating other automated office equipment.

In New York City Health + Hospitals in addition to performing the duties as described above, may also perform the following:

May provide clerical support in health care setting patient care units; as directed by medical staff, prepares, compiles, maintains, files, and/or retrieves patient medical records; records diet instructions; requisitions supplies; answers telephones and relays messages to patients and medical staff; directs visitors to patient's rooms, distributes mail, newspapers, etc., inventories patient's personal effects and stores them following proper procedures.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Special Note: **This position description was revised in accordance with The New York City Bridge Exam, No. 3971, which includes Clerical Associate (NYC H+H).