Clerical Associate-Level III-Telecommunication-Provisional Appointment

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

Purpose of Position:

To be able to operate a computer-based system which requires answering Emergency Codes and Overhead Paging in a 24-hour Operational Department.

Examples of Typical Tasks:

1. Operates a telephone call directory or switchboard
2. Handle heavy call volume using applicable Customer Relations Skills
3. Overhead paging and announcements for various departments
4. Respond and dispatch all emergency codes (126, BEST, RRT, Stroke, Trauma, Internal/External/Fire Disasters)
5. Place individual paging and request for general staff
6. Update all pertinent information for monthly schedules and logs
7. Place and log all local/long-distance and toll calls
8. Transfer and connect calls to various departments
9. Prepare daily schedules for off hours/nights/weekends and holidays
10. Transfer calls across multiple hospital networks and clinics

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs