About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Client Service Representative

Job Description

• Location: Smyrna, Georgia
• Type: Contract
• Job #79795

Our client, a leading insurance company, is hiring a Client Service Representative on a contract basis.

Job ID #: 79795

Work Location: Smyrna, GA/Hybrid

Summary:

Client Service Reps counsel clients, contractors, and business on StreamLabs product/service offerings and independently resolve tasks, while maintaining performance standards.

Job Responsibilities

Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment.

Training will be provided on product knowledge.

Training will be provided on FAQ

Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed.

Microsoft Office applications

Follow-up on prescribed tasks

Skills

Some technical proficiency to be able to move from one internal system to the next

Strong communication skills

The ability to solve questions as related to the product

Work effectively in a team environment using professional interpersonal and communication skills.

Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.

Education/Experience

High school diploma or GED
2-4 years of client service experience
Proficiency with Microsoft Office, specifically Word and Excel
Outlook-initiate messages and responses with clients and contractors
Word-basic experience
Excel-need to be comfortable using Excel with regards to viewing spreadsheets and navigate

Strong oral and written communication
Proven organization skills and ability to multi-task
Ability to work independently, as well as in a team environment
Experience handling multiple priorities within established time constraints