Client Services Representative I

Classification Title:

Client Services Representative I

Job Description:

Works with clients, both internal and external, to ensure that they receive high quality service. This
includes preparing AP supplies & patient reports for delivery to clients.

Answers incoming phone calls in a pleasant, professional manner. Understands all aspects of the
telephone communication system and its operation. Representative will access the Laboratory Information
System, SalesForce, and other information systems and communicate with clients regarding case status,
specimen handling requirements, fees, insurance and other information.

Accesses the information systems for the purpose of researching, troubleshooting and following up on
specimen related problems. The representative must keep updated on testing procedures and specimen
requirements. He/she must work closely and amicably with laboratory and clerical personnel in resolving
status problems, and maintain documentation of all client service encounters.

Will properly queue requests for courier services requested by customers and be able to arrange
emergency service when necessary.

Expected Salary:

Starting salary is between $16.75 - $18.00

Minimum Requirements:
High school diploma or equivalent.
Preferred Qualifications:
Good verbal and writing skills. Knowledge of medical terminology. Call center/ Client Services experience.
Familiarity with CRM and medical data entry.
Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:
No

Advertised: 26 Aug 2024 Eastern Daylight Time
Applications close: 02 Sep 2024 Eastern Daylight Time