Client Support Specialist
Austin, Texas
Employer: Meltwater
Industry: Professional Services & Support
Salary: $61000 - $70000 per year
Job type: Full-Time
Description
What We're Looking For:
Ready to explore the opportunity of Client Support Specialist in Meltwater? We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.
Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.
What You'll Do:
What You'll Bring:
What We Offer:
Compensation Overview
Our Story
The sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way.
We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
What We're Looking For:
Ready to explore the opportunity of Client Support Specialist in Meltwater? We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.
Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.
What You'll Do:
- Manage a portfolio of Enterprise Premium Support clients
- Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
- Responsible for overseeing the completion of the customer's scope of work
- Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
- Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
- Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
- Support Program Manager in completing operational tasks necessary for software and/or service deliveries
- Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support
What You'll Bring:
- Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry
- Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
- Strong analytical skills enabling effective problem-solving in business contexts
- Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
- Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
- Experience with large-scale enterprise implementations, understanding associated challenges and requirements
- Proficient in Boolean logic and data structuring methodologies
- Excellent written and verbal communication skills in [Language] and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style , providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Compensation Overview
- Hourly Rate of $29.33-$33.65 USD per year.
- Total compensation range for this position: $61,000 - $70,000 USD per year.
Our Story
The sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way.
We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
Created: 2024-09-20
Reference: 14944314
Country: United States
State: Texas
City: Austin
ZIP: 78749
Similar jobs:
-
Business Support Specialist
Abb Holdings Inc in Houston, Texas -
IT Field Support Specialist
Insight Global in Mckinney, Texas💸 $60000 per year -
Administrative Support Specialist
The Reynolds and Reynolds Company in College Station, Texas -
25U Signal Support Systems Specialist
Army National Guard in San Antonio, Texas -
Application Support Specialist I
DR Horton in Arlington, Texas -
Mission Support Specialist
Customs and Border Protection in Presidio, Texas💸 $59966.00 per year -
Operations Support Specialist
Citizenship and Immigration Services in El Paso, Texas -
Client Support Specialist
AEG in Houston, Texas -
Infrastructure Support Specialist
Insight Global in Houston, Texas -
IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)
Air Education and Training Command in Sheppard AFB, Texas -
Billing & Client Support Specialist
Professional Janitorial Services of TX in Austin, Texas -
HR & Employee Support Center Specialist
Occidental Petroleum in Houston, Texas -
Information Technology Support Specialist (Active TS/SCI /wPoly)
General Dynamics Corporation in San Antonio, Texas💸 $28.69 per hour -
Junior Tech Support Specialist
Experis in San Antonio, Texas -
Associate Software Support Specialist, ERP Pro 9 Utilities and Community Development
Tyler Technologies in Lubbock, Texas -
MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)
Customs and Border Protection in El Paso, Texas💸 $86962.00 per year -
25U Signal Support Systems Specialist
Army National Guard in Lubbock, Texas -
Software Support Specialist
Tyler Technologies in College Station, Texas -
Support Equipment Logistics Specialist
Textron in Fort Worth, Texas -
TCEQ - Lead Legal Support Specialist V (TCEQ General Law Employees Only)
CAPPS in Austin, Texas