Clinic Service Representative - Schedulers

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

What You'll Do

Schedulers' job duties
Monitor clinical activity of assigned dental students
Answer, triage live calls. Return patient calls from voicemail as needed
Facilitate the scheduling or rescheduling of patient appointments with the aim of upholding a comprehensive and productive schedule.
Respond to emails and phone calls from staff, faculty, and students regarding patient scheduling.
Assist students with daily inquiries.
Greet patients chairside and schedule appointments.
Work with student providers to determine return dates for patient care.
Check out patients in axiUm chairside during the clinic session.

Financial Services job duties
Assist with cashiering responsibilities of accepting and posting patient payments
Daily cash reconciliation
Assist with financial questions
Support information desk with patient registration
Ensure accurate registration by verifying demographics and insurance information appropriately
Review cases prior to the day of appointment to ensure that the requested authorization has been received.
Review and correct student's patients accounts

Other duties as assigned

Mission Statement

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Why Work at Michigan?

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission , core values , and additional information about our College can be found on our college website . The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions.
• Many choices for comprehensive health insurance
• Life insurance
• Flexible spending accounts for healthcare and dependent care expenses
• Work-Life Programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services

Required Qualifications*

Experience in a medical or dental healthcare environment.
Experience in entering patient information in an electronic health information system.
Demonstrate cashiering and reconciling daily receipts experience.
Provide excellent customer service and be able to respond to patient concerns in a professional manner.
Excellent communication skills.
Excellent punctuality and attendance record.
Excellent organizational skills.
Excellent attention to detail.
Excellent ability to multitask.
CPR Certified

Desired Qualifications*

Experience working with scheduling software.
Proficient in Microsoft Office and Google.
Responds positively to change, showing a willingness to learn new ways to work.

Work Schedule

Work schedule will be 9am-6pm Monday- Friday, alternating Thursday until 8pm

Work Locations

This is an onsite positions at the School of Dentistry, 1011 North University Ave, Ann Arbor, MI 48109

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

252637

Working Title

Clinic Service Representative - Schedulers

Job Title

Clinic Service Representative

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

School Dentistry

Department

DENT Patient Services

Posting Begin/End Date

9/05/2024 - 9/12/2024

Salary

$42,000.00 - $47,000.00

Career Interest

Healthcare Admin & Support