Job Description

Applications must be filed at

https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00042834&tz=GMT-05:00&tzname=America/Chicago

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Click here to see an inside look at the Texas Comptroller's office!

ABOUT THE Division

Revenue Processing Division accurately and efficiently identify, prepare and enter tax documents and payments for timely processing, while documenting transactions according to specific guidelines. This includes editing, imaging, verification, data capture and deposit of accompanying revenue. Revenue Processing also receives, sorts and routes general correspondence received by the Comptroller's office.

Click here to see a video from the division!

General description

The Comptroller's office is seeking Accounts Examiners in the Revenue Processing Division. The work involves accounts examination, research, analyzes and editing of work in an extremely busy, highly repetitive production environment. The candidate will learn new concepts quickly and apply knowledge appropriately in highly active environment and changing circumstances.

Work Hours

Monday - Friday, 40 hours a week. Work hours are from 6:00-7:30 a.m. until 2:30-4:00 p.m.; subject to change during Peak processing time in which overtime may be required to meet business needs. Participates and/or serves in a supporting role to meet the agency's obligation to ensure the timely processing of taxpayers' returns and payments by working overtime as needed which may include work beyond scheduled hours, holidays, and Saturdays.



Qualifications:

Minimum Qualifications

• Graduation from an accredited high school or GED.

• Four years' experience in a fast-paced, high-volume production, customer service, scanning, or similarly related work environment.

• Experience using Microsoft Outlook, Excel, Word, Internet, or other Windows applications.

Preferred Qualifications

• Revenue Administration experience.

• Experience preparing documents for scanning or imaging and/or working in an office setting as clerical or administrative support staff.

• Experience serving as a section Subject Matter Expert (SME) and/or lead facilitating or resolving issues.

Substitutions

One year (30 semester hours) of education from an accredited college or university may substitute for one year of work experience up to a maximum of 4 years.

In this role you will

Image Processing

Prep/Scanning:

• Examines records, reports, and documents, and remittances submitted by taxpayers, claimants, and other divisions utilizing knowledge of but not limited to, tax returns/payments (for over 60 tax/fee types), our systems, and other divisions' tasks to sort, prepare and scan paper documents for the purpose of creating electronic records for: processing taxpayer documents and payments in the division, providing historical documentation of transactions (with detailed bar code cover page) for Account Maintenance, routing images for review/processing to other divisions (Account Maintenance, Revenue Processing, Audit), and storing back-up documents for Unclaimed Property, and historical documents for Fiscal Management.

• Analyzes paper documents and payments in preparation of creating an electronic image of the documents and payments based on tax type and where documents need to be routed. Analyzes system error messages and takes appropriate action to resolve issue and release batch.

• Monitors and ensures processed images are properly identified/categorized and available for image-based review/processing and ensures the quality of images and accuracy of taxpayer identification information.

• Identifies problems, conducts research, situational analysis, and corrects issues prior to closing processing to the batch.

Balancing/Maintenance:

• Performs quality review of completed images to ensure all documents align with the image category and tax type (form family), document identification (returns, payments, envelopes), taxpayer's account, and balancing of remittance counts/amounts.

• Maintains image equipment to ensure quality of image processing is legible and documents will be processed accurately.

Additional Tasks:

• Performs supplementary work as assigned including but not limited to assisting the division with further processing of taxpayers'/stakeholders' documents and payments pipeline such as: extracting, sorting, prepping, and routing tax/shareholder documents and remittances, preparing taxes/fees returns/payment forms, conducting research and analysis to verify validity of payments and/or taxpayer information using various systems, identifying/routing problems for correction and/or reprocessing, editing key entry points of various tax forms and remittances, creating payment forms, verifying questionable payments and returns, performing repetitive keying/entry of information from paper and electronic tax documents and remittances using a personal computer, utilizing software applications to communicate, inquire, and process taxpayers'/stakeholders' payments, returns and other documentation to expedite the processing of electronic tax documents, fees and payments, preparing deposits for Treasury, destructing paper tax documents and payments, conducting research to analyze taxpayer documents utilizing the Document and Page Locator Numbers (D/PLNs), and obtaining a working knowledge of division policies/procedures, and agency handbook guidelines.

Other:

• Responds to internal/external stakeholders' inquiries about scanning of taxpayer documents, and addresses concerns; provides guidance concerning department operations, regulations, and responsibilities.

Performs other duties as assigned.

Data Entry

Taxes/Fees Verification/Entry:

• Examines and Analyzes returns, documents, and remittances submitted by taxpayers, shareholders, and other divisions; utilizes knowledge of but not limited to, tax returns/payments (for over 60 tax/fee types), entry/mainframe systems, and other divisions' tasks/needs to prioritize work and select batches.

• Verifies entry points, analyzes system error messages, resolves tax forms/taxpayer information, deletes invalid documents, and ensures system information accurately reflects the imaged documents submitted prior to concluding assignment.

• Analyzes tax return information and identifies/assigns correct forms for processing.

Entry Resolution:

• Reviews, interprets, and enters data for reports sent to the Texas Secretary of State.

• May resolve delete register (reads error messages on reports, reviews related documents, utilizes mainframe system/s to research taxpayer accounts, identify and resolves processing issues, prepares payment forms as appropriate, reprocess and/or route documents and/or checks, and provide processing feedback as appropriate).

Additional Tasks:

• Performs supplementary work as assigned including but not limited to assisting the division with further processing of taxpayers'/stakeholders' documents and payments pipeline such as: extracting, sorting, prepping, and routing tax/shareholder documents and remittances, preparing taxes/fees returns/payment forms, conducting research and analysis to verify validity of payments and/or taxpayer information using various systems, identifying/routing problems for correction and/or reprocessing, editing key entry points of various tax forms and remittances, creating payment forms, verifying questionable payments and returns, scanning of taxpayers'/stakeholders' documents and remittances, utilizing software applications to communicate, inquire, and process taxpayers'/stakeholders' payments, returns and other documentation to expedite the processing of electronic tax documents, fees and payments, preparing deposits for Treasury, destructing paper tax documents and payments, conducting research to analyze taxpayer documents utilizing the Document and Page Locator Numbers (D/PLNs), and obtaining a working knowledge of division policies/procedures, and agency handbook guidelines.

Other:

• May respond to internal/external stakeholders' inquiries about entry of taxpayer documents, and addresses concerns; provides guidance concerning department operations, regulations, and responsibilities.

Performs other duties as assigned.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office,

Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work In Texas:

Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.