Summary
The AppleCare Online Content Development team is looking for a skilled manager to lead a technical writing team that is publishing a variety of global content across various channels. The role interacts with stakeholders across the business and requires superb collaboration, communication, organization and content production abilities. You will partner closely with content strategists, marketing, engineering and localization teams to meet the needs of a global audience and help develop new streams of content.

Key Qualifications
5+ years of related experience with demonstrated track record of success managing a content team and working with multi-media content
Ability to build strong internal and external relationships
Persuasive and effective at interacting with all roles and levels across organization
Results-driven with a world-class attention to detail and remarkable follow-through
Superb organizational skills and an ability to juggle multiple projects on tight timelines
Able to rapidly understand the other party's concerns and evaluate a range of solutions by being a great listener
Strong problem solving skills
Possess a professional and credible demeanor
Excellent collaborative skills
Experience working with multiple content reviewers and incorporating feedback from marketing and engineering teams
Familiarity with customer support content, including internal and knowledge base
Passion for providing a great user experience
Excellent verbal, written, and interpersonal skills and the ability express ideas clearly and diplomatically
Experience collaborating with cross-functional external teams in addition to writers, visual designers, SEO, and subject matter experts
Nice to Have
Experience writing, editing and programming content in a CMS
Experience managing content in multiple languages

Description
Manage writers and relationships with designers and external vendors producing our content
Look for ways to improve the team's content and tools - keep raising the bar
Monitor content metrics and customer feedback
Give constructive feedback to your team and suggest ways to improve content
Align with content strategists on editorial approach
Execute against an editorial calendar for all initiatives and ensure that the content team completes tasks by agreed-upon deadlines
Manage content projects and communicate editorial needs and updates to key stakeholders
Incorporate SEO recommendations and work with localization teams to create global content

Education & Experience
Bachelor's degree in technical communication, writing/composition, or similar field. Master's degree preferred
5+ years of related experience
Demonstrated track record of success managing a content team and working with multi-media content

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