Content Operations Lead - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
We're looking for an experienced Content Operations Lead to work with our global creator, publisher & user communications teams to execute on all US Creator team communications & community management within USDS. You will be responsible for leading and growing a robust global team of USDS Creator Community Managers who manage engagement and communications with the US TikTok Creator Community. As a member of the USDS User Product Operations team, you'll also lead programs (in partnership with the Central Creator team) to attract, support, educate and grow our US Creator ecosystem while driving significant product adoption of key priorities.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Lead a diverse team focused on content partnership in the US - based on key business priorities, centralized eligibility criteria and measurement frameworks, regional needs, priority communities and portfolio capacity.
- Monitor all activities associated with community management operations and scaled one-way communication in the US to ensure compliance is met.
- Collaborate closely with the Central Creator team to support the rollout and adoption of scaled education, scaled programs, product adoption initiatives with managed creators in the US, contributing to measurable success metrics for these initiatives.
- Coordinate with the Central Creator & USDS User Product Operations team to drive vision, strategy, and best practices to help standardize business processes, tools, and other initiatives on the team.
- Manage all communications with the team and maintain knowledge of all employee performance and ensure achievement of all business objectives.
- Deliver quarterly reporting for the team and senior management, highlighting outputs, partnership and performance.
- Ensure all communications and programs manage execution of SLAs, community satisfaction, and metrics for supported processes.

Qualifications

Minimum Qualifications
- 4+ years of experience managing teams focused on the content ecosystem, ideally with experience at other content, entertainment and social media/influencer platforms or relevant industries
- BS/BA in a relevant field, or equivalent experience
- Experience establishing and driving global processes and working across cultures in a diverse work environment
- Leadership in understanding key business priorities, including the ability to clearly articulate key issues, recommend solutions, and drive projects start-to-finish to serve those core business priorities

Preferred Qualifications
- Strong creative and analytical skills in regards to Community Management
- Strong project management skills and understands the need to coordinate worldwide teams on a global listening approach to drive evolution of strategy
- Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.